Who is down right now

Heidi Health · AIMay 20, 2026, 13:55 UTC 5 months ago

Some users can't connect to Heidi right now

MajorNot disclosedUpdated 3h ago
May 20, 13:55 UTCMay 20, 14:40 UTC
Duration
45m
Impact
Major
Root cause
Not disclosed
Heidi Health, 90 days
5 incidents
Affected
Not listed by the vendor.
Status page

Final update

The issue has been resolved and all services are back to normal. Thank you for your patience.

Timeline

  1. Resolved · May 20, 14:40 UTC
    The issue has been resolved and all services are back to normal. Thank you for your patience.
  2. Identified · May 20, 14:28 UTC
    > We've identified the cause and a fix is in progress. We'll share another update once services are fully restored. Thank you for your patience.
  3. Investigating · May 20, 13:55 UTC
    We're aware of an issue causing an issue connecting to Heidi. The service is currently unavailable for some users. We're sorry for the disruption to your day. Thank you for your patience.

More from Heidi Health

Full history
MinorOct 5, 05:36 UTC
Degraded performance for users in Australia regionlasted 4h 30m
MinorOngoingSep 28, 02:37 UTC
Slower performance for some users in Southeast Asiastill open
MinorAug 19, 02:29 UTC
Note generation service degradation to some Japan customerslasted 4h 53m
CriticalAug 5, 15:35 UTC
US Users unable to access applicationlasted 1h 36m
MajorJul 29, 00:53 UTC
Some users can't connect to Heidi right nowlasted 14m
MinorJun 9, 08:34 UTC
Investigating login issues for some userslasted 1h 10m